Returns & Refunds
At 20th Cosmetics, we strive to ensure your satisfaction with our products. Please take note of the following information regarding returns, refunds, and exchanges.
Exchanges and Returns
1. Hygiene and Safety:
For hygiene and safety reasons, we are unable to accept returns or exchanges unless a product is faulty or has been incorrectly received. We encourage you to choose your products carefully when placing an order.
2. Product Faults or Incorrect Items:
In the event that you receive a faulty product or an item different from what you ordered, please contact our customer support team at support@20thcosmetics.co.nz immediately. We will work swiftly to address the issue and facilitate the exchange or return process.
3. Choosing Products Carefully:
We understand that selecting the right product is essential. Please take the time to review product details, specifications, and colors before placing your order to ensure that the items meet your expectations.
4. Colour & Shade Disclaimer:
Please be aware that photographs provided are for indication purposes only. Colors and shades may appear differently based on various factors, including skin tones and the display settings of different computers, screens, and phones. We recommend considering this disclaimer while making your selections.
Refunding an Item
If you have received a faulty product from 20th Cosmetics, we want to make the return and refund process as seamless as possible. Please follow the steps below:
1. Contacting Support:
Reach out to our help team at support@20thcosmetics.co.nz to report the issue with the faulty product. Provide details about the problem and include any relevant images if possible.
2. Refund Criteria:
We will process a full refund as long as the following conditions are met:
- You have contacted us within 14 days of the purchase date.
- The product is unused and in its original condition with the original packaging.
- You can provide proof of purchase upon request.
3. Location Requirement:
- This return policy is applicable for customers based in New Zealand. 20th Cosmetics will require proof of purchase before providing a remedy under the Consumer Guarantees Act.
4. Refund Process:
- Upon meeting the above criteria, you will receive a refund for the amount of the purchase. If the purchase was made during a sale or promotion, the refunded amount will reflect the discounted price paid.
Here to Help
We appreciate your patience and understanding as we work to provide you with the best service possible. If you have any further questions or concerns, please feel free to reach out to our customer support team at support@20thcosmetics.co.nz
Thank you for choosing us!
